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About Joyn
What is Joyn?
Who is behind Joyn?
What do I need to use Joyn?
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Security and privacy
Is Joyn safe?
Is Joyn GDPR compliant?
I lost my Joyn card, now what do I do?
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Joyn-app
What is the Joyn app?
How do I download and install the Joyn app on my iPhone?
How do I download the Joyn app on my Android smartphone?
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Joyn card
What is a Joyn card?
Where can I get a Joyn card?
What if my merchant doesn’t have Joyn cards available?
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My Joyn-account
What is a Joyn account?
How do I create a Joyn account?
Can I change the e-mail address of my account?
I haven’t received a registration or activation email. Why not?
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My Joyn points
What are Joyn Points?
Can I view my Joyn points via the computer?
Where can I see my points in the Joyn app?
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Coupons
What is a coupon?
I’ve received an email with a coupon. How can I use it?
How do I redeem a coupon?
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Rewards
What is a reward?
How do I redeem a reward?
Where can I find an overview of all the rewards offered by a merchant?
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Mobile payments with Joyn
Pay with Edenred
Pay with Monizze
Pay with Payconiq by Bancontact
Save points with KBC/CBC Mobile
What is KBC/CBC/KBC Brussels Mobile?
How do I link my existing Joyn account to KBC/CBC/KBC Brussels Mobile?
Can I link a physical card to the Joyn account that I created via KBC/CBC/KBC Brussels Mobile?
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Device-related questions
Why does my Joyn App no longer work on my Huawei smartphone?
Are there devices on which the Joyn app does not work?
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